Tech Support - IT Jackass

Nothing special about this morning's tech support calls. Just this one guy who was a big asshole about the way the program needs to go on a computer. I will illustrate below, in a recreation of the conversation. It has been approximated to as accurate as possible, with the least amount of embellishments on my part.

Me - Thank you for calling *censored*, may I have your client number.
Client - Yes, it's *censored*, I'm actually the IT guy for the customer.
Me - What problem are you having with the account sir?
Client - The installation process asked for a user name and password. I put it in, and then later on, it would not do the updates anymore and asked me to configure it.
Me - Ok, well, sir, as far as I am aware, the installation of the executable file does not ask for any user name and password information.
Client - Well, I put it in there.
Me - You mean, you put it in the website to access the download and then did the installation.
Client - Yes, I did.
Me - Then that's different from what you told me just a few moments ago. The installation does not ask you for a user name and password.
Client - But I put it into the website. It should remember that information, it's only caused an annoyance here.
Me - Well, sir, did you read the user manual that is available for download on the same page.
Client - Of course not, the program should be intuitive enough that I shouldn't need to do that.
Me - Well, regardless, you should read a manual before you use anything. Everything from computer programs to televisions come with manuals. It's always helpful to read these before doing anything with your purchase.
Client - I shouldn't have to do that. Are you going to change the process so that the program remembers the user name and password.
Me - The process is not broken sir, there's no need to fix it.
Client - But it's annoying. I'm telling you there's a problem with it. You should pass it along and have it changed.
Me - I don't think so sir. Just configure the updates on all the machines as you know how to do now, and that solves the problem.
Client - So, you're not changing it. Can I speak to your supervisor?
Me - Sure, hold on.

I transfered. I'm sure he left some irate message for him, but what can we do? It's not our fault he's an idiot that doesn't know how to use a program. And to top it off, he's a self-proclaimed "IT" person. Yeah right. I bet IT stands for Intensly 'Tarded.