Old-Timey Terms & Grievances

Working in a tech support department, I wouldn't expect to run into old timey terms like "rigomarole" but it happens. And I just want to chuckle and laugh at the people that use this repeatedly. What is this? 1939? It's a computer crash, not the stock market crash. I do realize that most of the people that call us are elderly . . . because no one can fuck up a computer like the elderly can. They even call in and profess to not being "tech guru's". I thought you'd have to be Indian to be a guru.

So, whenever one of these people calls in saying that they're not tech savvy and are computer illiterate and have been dealing with the rigomarole that is our telephone system, I just want to strangle a puppy. Now, I don't usually feel like strangling puppies, but you can imagine how annoying it is to have to deal with people who act like idiots when it comes to taking care of their precious 350 dollar Gateways and Dells.

Now, our techs here in this particular tech support department are great. They are extremely knowledgeable and courteous, but I can hear them getting screamed at by these morons on a daily basis. One of them even had to take care of a lady that began crying and cursing our program because she thought it broke her computer. It ended up being her actually messing up her computer even before she added our software in there. And then she called back because she denied herself access to the internet and then wanted to know why the program was acting that way. Genius.

I'm still calling out for tests to be handed out so that Computer User Licenses can be handed out to people who can actually get around the computer without breaking it in a million pieces just by looking at it.

And then there are the people that call in that don't have any idea what we're asking for. Is it that hard to have your user name/client number on you? And what about the people that whisper their account information. What's the deal with that. Or the really slow people who take forever to find their account numbers and then speedtalk their info at us?? Jerkoffs.

I might be treading old water here, but it is Friday, and it's been a long week . . . and I can't wait for 5:30 pm any longer. Puppies beware, if I see one of you's . . . you're toast.