And I was fine with it, because I knew the gift would be loved by the recipient. So, when I got an e-mail from Amazon asking me to rate the transaction, even though I had felt robbed a little, I went ahead and gave this retailer, "Buy 4 Less Shop" a 3 out 5 stars. A neutral review. Which, in retrospect, I'm feeling I was extremely generous with.
Fast forward to today. I open my e-mail, and I get this in my inbox:
Greetings!You can see my original review in the body of their e-mail. I italicized it for better viewing. This store is pretty much telling me to go back and delete the feedback, because they explained to me why they overcharged me and because the item arrived on time. Everything in the transaction went through fine. That's why I gave them the 3 out of 5 stars. I just wasn't happy with the price that I had to pay, but I'm still entitled to letting people know that even though everything went according to plan, I was a little dissatisfied with the actual price I had to pay. Here's my e-mail response to them:
Recently I've noticed that you left us neutral feedback for this
order, stating that "The item arrived on time. Not sure why the seller goes by "Buy 4 less" as I had to pay just about double for what this item cost. But whatever, no one else had it." Please understand, that in order for us to be able to provide our customers with great service and convenience of online shopping some items we sell are sold at over retail price. It might look like we making out as bandits on this sale, but please trust me, we do not. Let me explain - Amazon.com charges us 15% of each sale amount, including shipping charges, so all
we received from Amazon.com after fees was $33.90. Actual shipping expense was $5.29, that leaves us with $28.61. Our purchase price was $21, so that leaves $7.61 BEFORE any of our internal expenses and taxes that we have to pay, so that leaves us with nowhere near a double profit.
If we would set our price any less than it was we would be selling at a loss and no business can operate like that. We did everything we promised, delivering your purchase promptly (your purchase was made on 11/29 and delivered on 12/04) and in the condition described.
We really would like to ask you to reconsider your decision and remove the feedback you left for us as it is damaging to our business. We would greatly appreciate if you did. You can do it in one easy step by following this link :
You will find a feedback section two-thirds of the way down the page. To remove feedback, please click on the "Remove" link
Looking forward to hear from you,
Buy 4 Less Shop
Thank you for explaining your business practices to me. The review/seller feedback will still stand. It is, after all, my opinion, and I am entitled to it. Furthermore, a neutral review is not a negative review, so please don't make me re-evaluate my opinion again. But it is by your store's own admission that you overcharged me for this product. I understand that "Buy 4 Less" does not like what I said, which is why I'm getting this e-mail, but they have to understand that we live in a free country where anyone can say anything they want so long as it's the truth. And the truth is, you overcharged me to cover your business expenses.From now on, I'm only buying shit online from Amazon directly. At least when you give them a review, they don't send you a pussified e-mail asking you to go back and silence yourself because they don't like your opinion of their services. I have no ill-will or bad feelings towards "Buy 4 Less Shop", but because of this e-mail, it's going to further cement my resolution to not buy anything from them ever again.
Looking forward to not hearing anything else about this,
One last thing before I go. Amazon.com (which has a partnership with Target) had it for $19.99, so you can see, from their excuse: "we would be selling at a loss and no business can operate like that" doesn't really hold any water. Apparently, Amazon.com and Target can operate like this and they're still in business.